Sri Viswa Sai Food Products (SVS Foods)
These Terms and Conditions (“Agreement”) govern your use of the website and services operated by Sri Viswa Sai Food Products (SVS Foods) (“Company”, “we”, “our”, or “us”).
By accessing or using our Website, placing an order, or contacting us through our platform, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our Website or services.
1. Website Use
1.1 Acceptable Use
You agree to use this Website only for lawful purposes. You shall not:
- Use the Website in any way that causes damage or disrupts services
- Attempt to gain unauthorised access to our systems
- Misuse of product information or pricing
We reserve the right to restrict or terminate access if misuse is detected.
1.2 Orders & Payments
- All orders are subject to availability and confirmation.
- Prices are listed in Indian Rupees (INR) and may change without prior notice.
- We reserve the right to cancel any order due to stock unavailability, pricing errors, or suspected fraudulent activity.
- Full payment must be made before order dispatch unless Cash on Delivery (COD) is offered.
1.3 Product Information
We strive to ensure that product descriptions, pricing, and images are accurate. However:
- Minor variations in colour, texture, or packaging may occur due to the handmade nature of our products.
- Taste and spice levels may vary slightly as products are prepared in small batches.
2. User Accounts (If Applicable)
If you create an account on our Website:
- You are responsible for maintaining the confidentiality of your login details.
- You are responsible for all activities under your account.
- We reserve the right to suspend accounts in case of misuse.
3. User Content
If you submit reviews, comments, or feedback (“User Content”):
- You grant SVS Foods the right to use, publish, and display such content for marketing or promotional purposes.
- You agree not to post false, misleading, or offensive content.
We reserve the right to remove inappropriate content.
4. Shipping & Delivery
- Delivery timelines are estimates and may vary due to location or courier delays.
- Customers must provide accurate shipping details.
- We are not responsible for delays caused by an incorrect address or an unavailable recipient.
5. Refund & Returns
Refunds and returns are governed by our Refund & Return Policy, available on our Website. Please review it before placing an order.
6. Limitation of Liability
SVS Foods shall not be liable for:
- Indirect or incidental damages
- Delays caused by courier services
- Issues arising from misuse or improper storage of products
Our total liability shall not exceed the value of the product purchased.
7. Intellectual Property
All content on this Website, including logos, product descriptions, images, and branding, belongs to Sri Viswa Sai Food Products (SVS Foods) and may not be copied or reproduced without permission.
8. Governing Law
These Terms shall be governed by the laws of India.
Any disputes shall be subject to the jurisdiction of the courts in Kakinada, Andhra Pradesh, India.
9. Contact Information
For any questions regarding these Terms & Conditions, please contact:
Sri Viswa Sai Food Products (SVS Foods)
+91 70953 47736
By using our Website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.